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Claims Advisor Role Overview

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The position involves managing a portfolio of workers compensation claims for various employers, ensuring accurate assessments and entitlements in accordance with the return to work act.

\Key Responsibilities:\
  • Manage a caseload of workers compensation claims\
  • Conduct thorough assessments and ensure compliance with relevant legislation\
  • Communicate effectively with stakeholders including employers, injured workers, and legislative authorities\
  • Prioritise workflow to meet key timeframes and deliver seamless experiences\
  • Collaborate with internal teams and external partners to deliver proactive case management\
  • Provide high-quality customer service through compliant, efficient, and timely support\
  • Analyse information and make sound decisions
\Requirements:\
  • A passion for delivering exceptional customer service\
  • Strong communication skills and empathy for those navigating complex situations\
  • Ability to thrive in a fast-paced environment\
  • Experience in workers compensation or personal injury claims is highly regarded\
  • Ability to work in a team-focused environment
\Why Work with Us:\

Our organisation values trust, flexibility, and meaningful opportunities. We provide growth, learning, and collaboration in a diverse and inclusive environment.

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As a claims advisor, you will contribute to real outcomes for real people and have the opportunity to grow your career in a reputable employer.

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Apply today and start making a difference