Expert Claims Service Specialist

1 week ago

Darwin, Northern Territory, Australia beBeeCompliance Full time $90,000 - $120,000
Claims Management Expertise Sought

Seeking talented individuals with expertise in claims management to join our team.

We pride ourselves on delivering exceptional customer experiences and fostering a diverse workforce that reflects the world around us.

Key Responsibilities
  • Determine claim validity by reviewing policy scope and ensuring accurate outcomes.
  • Communicate effectively with stakeholders to discuss dispute resolution and desired outcomes.
  • Prepare and draft documentation for stakeholders as required.
  • Foster strong relationships with customers to understand their needs and deliver a positive experience.
  • Maintain knowledge of insurance guidelines, legislation, and court decisions, recommending improvements for compliance.
Required Skills and Qualifications
  • Proven experience in complex claims environments.
  • Able to drive business value through high-quality services and customer satisfaction.
  • Technical knowledge of relevant insurance lines and associated laws.
  • High attention to detail and proficiency in systems, software, databases, and communication tools.
  • Effective problem-solver with strong decision-making skills and excellent verbal and written communication abilities.
Our Offer
  • Supportive and customer-focused work environment.
  • Diversity and inclusion initiatives.
  • Flexible working arrangements and work-life balance.
  • Access to learning resources for career development.
  • Insurance products and discounts across various brands.
  • Financial wellness initiatives, including superannuation matching.
  • Opportunity to own a piece of your employer through our Employee Share Purchase Program.

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