Injury Claim Resolution Specialist
3 days ago
A Claims Management Professional delivering a proactive, empathetic and organised claims management service to key clients. The role involves supporting the return-to-work process for injured workers.
About This Opportunity- Act as the first point of contact for all matters regarding workplace injury claims.
- Drive the return-to-work process through proactive claims management including determining entitlements, scheduling appointments, conducting regular contacts and reviews, and processing benefits/payments in accordance with relevant legislation.
- Identify barriers and develop measures to address them.
- Collaborate with internal stakeholders.
- Claims Administration and Management
- Return-to-Work Coordination
- Stakeholder Engagement and Communication
- Administration or customer service experience.
- Developed communication skills for engagement at all levels of the organisation and with diverse stakeholders.
- Proactive and strategic mindset.
- Exceptional time management and organisational skills with excellent attention to detail.
- Empathetic, enthusiastic and collaborative with a strong sense of team.
- Resilient attitude.
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