Front Office Operations Manager

8 hours ago

Sydney, New South Wales, Australia beBeeHospitality Full time $150,000 - $180,000
Key Responsibilities
  • Direct and develop a team of front office professionals to deliver exceptional guest experiences.
  • Collaborate with senior leadership to drive hotel performance, including revenue per available room (RPS) and loyalty metrics.
  • Oversee lobby operations, including car parking, porterage, and guest arrivals/departures.
  • Maintain effective relationships with housekeeping and engineering departments to ensure timely maintenance requests and cleanliness standards are met.

This role requires a minimum of 2 years of proven experience in a leadership position within front office or hospitality management. Ideal candidates possess strong leadership, communication, and relationship-building skills, with the ability to coach, mentor, and inspire high-performing teams.

Requirements
  • Bachelor's degree in hospitality management or a related field.
  • Proven track record of success in front office leadership roles.
  • Strong knowledge of property management systems (PMS).
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.

As a Front Office Manager, you will be responsible for leading a team of front office professionals to deliver exceptional guest experiences. You will collaborate with senior leadership to drive hotel performance, including revenue per available room (RPS) and loyalty metrics.

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