Front Office Operations Manager
3 days ago
The successful candidate will be responsible for managing the front office operations in a luxury serviced apartment provider.
- Resolving guest complaints and issues in a timely and professional manner.
- Leading by example when attending to guest requests, ensuring exceptional service standards are met.
- Compiling and checking daily record sheets, guest accounts, receipts, and vouchers using property management systems.
- Providing support to food and beverage departments during all day services as required.
- Responding to guest reviews on online platforms.
- Conducting general front office administration duties.
- Entering and reconciling daily accounting data.
- Developing and motivating the front office team to achieve high performance standards.
To succeed in this role, you must have:
- Experience in a similar role within a 4-5 star hotel environment.
- A customer-centric approach to service delivery.
- Excellent communication, presentation, and time management skills.
- Previous experience with property management and point of sales systems preferably Opera and MICROS.
- A friendly and outgoing personality.
- A willingness to use initiative and strong problem-solving skills.
- Strong analytical skills with high computer literacy and accuracy.
- Attention to detail and understanding of basic accounting processes.
- A senior First Aid Certificate and RSA certification.
You must also be available to work across a rotating roster including weekends, public holidays, early mornings, late evenings, and overnight shifts as required. Unlimited work rights in Australia are essential.
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