Front Office Operations Management Role

2 weeks ago

Sydney, New South Wales, Australia beBeeGuestExperience Full time $76,500 - $84,300

Job Title: Front Office Manager

Front Office Operations Management Role

The ideal candidate will have a strong passion for creating positive guest experiences that exceed expectations.

  • Collaborative leadership and team management experience with a focus on front office operations, including kiosk check-in/out, guest services, lobby flow, guest engagement, and luggage support.
  • Active participation in pre-opening setup, including the development of Standard Operating Procedures (SOPs), systems implementation, and checklists creation.
  • Dynamic communication skills to foster a positive, inclusive culture where guests feel cared for and empowered.
  • Proven ability to think creatively and deliver personalized service while staying true to company values.

Key Responsibilities:

  • Assist the Front Office Manager in leading the front office operations from pre-opening setup through to daily delivery of seamless guest-led experiences.
  • Manage all aspects of front office operations, including lobby flow, guest engagement, and luggage support.
  • Develop and implement effective processes to ensure efficient front office operations and excellent guest service.
  • Work closely with the Front Office Manager to achieve hotel goals and objectives.

Benefits:

  • Opportunity to join a dynamic and people-first hotel experience as part of the pre-opening team.
  • Chance to shape the guest service framework that defines the hotel.
  • Full-time role with opportunities for growth and development.
  • A supportive work environment that encourages collaboration and empowerment.

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