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Front Office Operations Management Role
2 weeks ago
Job Title: Front Office Manager
Front Office Operations Management RoleThe ideal candidate will have a strong passion for creating positive guest experiences that exceed expectations.
- Collaborative leadership and team management experience with a focus on front office operations, including kiosk check-in/out, guest services, lobby flow, guest engagement, and luggage support.
- Active participation in pre-opening setup, including the development of Standard Operating Procedures (SOPs), systems implementation, and checklists creation.
- Dynamic communication skills to foster a positive, inclusive culture where guests feel cared for and empowered.
- Proven ability to think creatively and deliver personalized service while staying true to company values.
Key Responsibilities:
- Assist the Front Office Manager in leading the front office operations from pre-opening setup through to daily delivery of seamless guest-led experiences.
- Manage all aspects of front office operations, including lobby flow, guest engagement, and luggage support.
- Develop and implement effective processes to ensure efficient front office operations and excellent guest service.
- Work closely with the Front Office Manager to achieve hotel goals and objectives.
Benefits:
- Opportunity to join a dynamic and people-first hotel experience as part of the pre-opening team.
- Chance to shape the guest service framework that defines the hotel.
- Full-time role with opportunities for growth and development.
- A supportive work environment that encourages collaboration and empowerment.
