Front Office Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeService Full time $90,000 - $150,000
Job Title

Overview:

We are seeking an experienced Front Office Manager to oversee daily front office operations, ensuring exceptional guest experiences and implementing high service standards.

Responsibilities:

  • Oversight of check-ins, check-outs, and guest inquiries.
  • Coordination with other departments to address guest needs and resolve issues promptly.
  • Management and training of front office staff.
  • Monitoring and optimization of front office performance metrics and guest satisfaction scores.
  • Handling VIP guests and special requests with utmost care and attention to detail.
  • Room allocations and group arrivals for smooth check-in processes.

Requirements:

  • Minimum 2 years' experience in a supervisory position in the hospitality industry.
  • Bachelor's degree or diploma in Hospitality Management is preferred.
  • Excellent verbal and written communication skills in English; additional languages are a plus.

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