Product Owner Strategic Complaints Data Provision
4 days ago
We are seeking a highly skilled Product Owner to join our team in a permanent, full-time capacity. As a Product Owner, you will be responsible for leading and defining the product/data vision, goals, and roadmap for our Complaints Data Provision and Maintenance Squad.
About the RoleThis is a senior-level position that requires a customer-first mindset, strong analytical skills, and commercial acumen. You will be responsible for managing the squad's performance to defined objectives, driving project exploration and inception, and acting as the voice of the customer and business.
Key Responsibilities- Manage the squad's performance to defined objectives, including OKR tracking.
- Drive project exploration and inception to ensure alignment of product and data strategy.
- Act as the voice of the customer and business, translating this for the squad.
- Incorporate design thinking and analytics to inform product design.
- Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritization decisions.
- Maintain a healthy prioritized Backlog to deliver business and customer outcomes.
- Manage the merchant lifecycle, implementing improvements as required.
- Ensure developer documentation is up to date, meeting the needs of users.
- Ensure customers, developers, and suppliers have the support they require and problems resolved.
- Accountable for addressing impediments, driving decisions, and resolving escalations.
- Identify, articulate, and manage risks and compliance across streams of work.
- Experience working in an agile environment as a Product Owner.
- Customer-first Mindset: always starting with and anchoring back to the customer outcome.
- Risk Mindset: this role is for a Risk Champion, with a strong ability to proactively identify and understand, openly discuss, and act on current and future risks.
- Exceptional stakeholder/supplier engagement skills, including presentation skills, communication, negotiation, and influencing capability at a senior leadership level with a proven record of managing the needs of varied business stakeholders.
- Strong analytical skills and commercial acumen.
- In-depth understanding of better practices in terms of technology delivery and business strategic thinking.
- Ability to translate a broad range of complex user requirements into actionable product features.
- Passionate leader who lives the core values for themselves and their squad.
We are committed to supporting our employees in their career development and offer a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary package.
We are an equal opportunities employer and welcome applications from diverse candidates.
Please note that this role is for a Risk Champion, and we are looking for someone with a strong ability to proactively identify and understand, openly discuss, and act on current and future risks.
We are keen to support you with the next step in your career and encourage you to apply for this exciting opportunity.
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Sydney, New South Wales, Australia CommBank Full timeAbout the RoleThis is a senior-level opportunity to join the Commonwealth Bank Group as a Product Owner for Strategic Complaints Data Provision and Maintenance. As a key member of the Complaints Transformation Crew, you will be responsible for leading and defining the product/data vision, goals, and roadmap for complaint data provision and maintenance.Key...
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Sydney, New South Wales, Australia CommBank Full timeAbout the RoleWe are seeking a highly skilled Product Owner to join our Strategic Complaints Data Provision and Maintenance Squad. As a Product Owner, you will be responsible for leading and defining the product/data vision, goals, and roadmap. You will also lead the end-to-end development of the product roadmap, ensuring maximum output and quality from the...
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Sydney, New South Wales, Australia Commonwealth Bank Full timeAbout the RoleWe are seeking a highly skilled Product Owner to join our Strategic Complaints Data Provision and Maintenance Squad. As a Product Owner, you will be responsible for leading and defining the product/data vision, goals, and roadmap. You will also lead the end-to-end development of the product roadmap, ensuring maximum output and quality from the...
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Sydney, New South Wales, Australia Commonwealth Bank Full timeAbout the RoleThis is a permanent, full-time opportunity at a senior level within the Commonwealth Bank.As a Product Owner Strategic Complaints Data Provision and Maintenance, you will be responsible for leading and defining the product/data vision, goals, and roadmap. You will also lead the end-to-end development of the product roadmap, ensuring maximum...
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