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Product Owner Strategic Complaints Data Provision
2 months ago
We are seeking a highly skilled Product Owner to join our Strategic Complaints Data Provision and Maintenance Squad. As a Product Owner, you will be responsible for leading and defining the product/data vision, goals, and roadmap. You will also lead the end-to-end development of the product roadmap, ensuring maximum output and quality from the squad.
Key Responsibilities- Manage the squad's performance to defined objectives, including OKR tracking.
- Drive project exploration and inception to ensure alignment of product and data strategy.
- Act as the voice of the customer and business, translating this for the squad.
- Incorporate design thinking and analytics to inform product design.
- Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions.
- Maintain a healthy prioritised Backlog to deliver business and customer outcomes.
- Manage the merchant lifecycle, implementing improvements as required.
- Ensure developer documentation is up to date, meeting the needs of users.
- Ensure customers, developers, and suppliers have the support they require and problems resolved.
- Accountable for addressing impediments, driving decisions, and resolving escalations.
- Identify, articulate, and manage risks and compliance across streams of work.
- Lead and develop the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmap.
- Lead the squad day-to-day to deliver change and lifecycle activities. Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
- Experience working in an agile environment as a Product Owner.
- Customer-first Mindset: always starting with and anchoring back to the customer outcome.
- Risk Mindset: this role is for a Risk Champion, with a strong ability to proactively identify and understand, openly discuss and act on current and future risks.
- Exceptional stakeholder/supplier engagement skills, including presentation skills, communication, negotiation, and influencing capability at a senior leadership level with a proven record of managing the needs of varied business stakeholders.
- Strong analytical skills and commercial acumen.
- In-depth understanding of the better practices in terms of technology delivery and business strategic thinking.
- Ability to translate a broad range of complex user requirements into actionable product features.
- Passionate leader who lives the core values for themselves and their squad.
We are the Commonwealth Bank Group (including Bankwest, x15ventures), and we're committed to making a positive impact on our customers' lives. We're a diverse and inclusive organisation that values creativity, innovation, and collaboration. If you're passionate about delivering exceptional customer experiences and driving business outcomes, we'd love to hear from you.
