Guest Experience Ambassador

2 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $68,000 - $83,000
Full-time Guest Service Representative

We are seeking a Friendly and Accommodating Full-time Guest Service Representative who will make every guest feel welcome. You will play a vital role in ensuring the smooth operation of our hotel, from check-ins to check-outs, and provide expert advice on local attractions and amenities.

This is an excellent opportunity for someone who enjoys interacting with people and is passionate about delivering exceptional customer service. As part of our team, you will have access to a range of benefits and opportunities for career growth and development.

Responsibilities include:

  • Welcome and check-in guests professionally
  • Communicate effectively with guests and colleagues
  • Make bookings and assist guests during their stay

Requirements:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and a positive attitude
  • The ability to work a variety of shifts, including weekends and public holidays

Benefits include:

  • 50% discounts on accommodation across all Minor Hotel brands
  • 20% discounts for friends and family on accommodation across all Minor Hotel brands
  • Additional paid leave, including birthday and study leave
  • Educational financial support may be available
  • NIB insurance discounts
  • Discount savings and cash back from over 400 retailers
  • Entertainment and experience discounts
  • Discount on furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat

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