Guest Experience Ambassador

8 hours ago

Gold Coast, Queensland, Australia beBeeService Full time $33,600 - $43,200
Job Title

We are seeking a dedicated and enthusiastic Guest Service Agent to join our team at AVANI Broadbeach Residences.

  • This is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service.

The ideal candidate will be able to work effectively as part of a team, maintaining clear communication with colleagues and guests across various channels.

The role requires the ability to multitask, prioritise tasks, and manage time efficiently to ensure seamless guest experiences.

Key Responsibilities:

  1. Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  2. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  3. Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  4. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Qualifications and Skills:

  • Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
  • Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
  • Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
  • Maintains a polished and professional presentation, reflecting the values and standards of the organisation.

Benefits:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: Discounts on stays at Minor Hotels in Australasia; discounts for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

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