Guest Experience Ambassador

1 week ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $44,000 - $64,000

Exceptional Guest Service Specialist

The ideal candidate will deliver exceptional service and create memorable connections with our guests. As the face of our hotel, you will play a vital role in ensuring our guests feel welcomed and valued throughout their stay.

Key Responsibilities:

  • Efficiently handle check-in and check-out processes, ensuring accurate room assignments and seamless transitions.
  • Respond to guest inquiries and requests promptly, offering personalized solutions and recommendations.
  • Maintain a comprehensive understanding of hotel amenities, services, and local attractions to provide knowledgeable recommendations.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Ensure the confidentiality and security of guest information and transactions.

Requirements:

  • Exceptional communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.
  • Ability to work effectively in a fast-paced environment while maintaining composure and professionalism.
  • Strong problem-solving skills and the ability to think on your feet to resolve guest issues promptly.
  • Proficiency in computer systems and databases used for guest management.
  • Flexibility to work varying shifts, including weekends and holidays.

About Us:

We are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

Delivering Outstanding Service:

Our hotel is a world-class destination where relaxation seamlessly intertwines with thrilling entertainment. Our five-star hotel rooms, opulent suites, and award-winning venues create unforgettable experiences for our guests.

Why Work with Us?

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a chance to make a real difference in the lives of our guests. If you are passionate about delivering exceptional customer service and creating memorable experiences, we encourage you to apply for this exciting opportunity.

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