Ambassador of Exceptional Guest Experiences

20 hours ago


Gold Coast, Queensland, Australia beBeeCustomerService Full time $50,082 - $70,743
Customer Service Ambassador

We are seeking a skilled CUSTOMER SERVICE AMBASSADOR to provide exceptional guest experiences.

This role is perfect for individuals who thrive in fast-paced environments and have a passion for delivering top-notch customer service.

About the Role
  • Provide personalized attention to guests, responding promptly to their requests and needs.
  • Maintain accurate records of guest interactions and transactions.
  • Promote hotel facilities and services through strong product knowledge and upselling techniques.
Requirements
  • Proven experience in customer-facing roles, preferably within the hospitality industry.
  • Excellent verbal and written communication skills.
  • Ability to work varied shifts, including weekends and public holidays.

Our ideal candidate is a team player with a positive attitude, excellent problem-solving skills, and a genuine passion for delivering outstanding customer experiences.

Key Responsibilities:
  1. Deliver exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest's stay.
  2. Ensure accuracy of guest accounts on departure.
  3. Promote and up-sell hotel facilities through strong product knowledge.
  4. Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.
Benefits
  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities.


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