Cloud Support Specialist

4 days ago

Melbourne, Victoria, Australia Amazon (AWS) Full time
About the Role

This is a Cloud Support Associate, Support Engineering position with Amazon (AWS), a leading company in Australia. The role involves working with a talented team to provide technical solutions to customers building mission-critical applications on AWS cloud services.

Key Responsibilities
  • Learn and use groundbreaking technologies to support customers.
  • Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Drive customer communication during critical events.
  • Drive projects that improve support-related processes and customers' technical support experience.
Support Areas
  • Big Data
  • Cloud computing
  • Database
  • Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
  • OS (Linux and/or Windows Servers)
  • Virtualization (VMware, Xen, Hypervisor)
  • Security concepts / best practices
  • Storage and Content Delivery
A Day in the Life

As a Cloud Support Associate, you will be responsible for solving customers' cases through various contact channels, including telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Basic Qualifications
  • Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering, or a related field, graduating in 2024 or 0-1 years of relevant experience.
  • Excellent oral and written communication skills.
  • Strong customer focus.
  • Strong multi-tasking skills.
  • A self-starter who is excited about technology and troubleshooting/support experience.
Preferred Qualifications
  • Basic knowledge in one or many of these IT technologies: Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming.
  • Passionate about customers and new technology.
  • Experience working within the software development or Internet industries.
  • Experience managing full application stacks from the OS up through custom applications.
  • Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP).
Company Culture

Amazon (AWS) is committed to a diverse and inclusive workplace. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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