Cloud Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated Cloud Support Specialist to join our team at Amazon. As a Cloud Support Specialist, you will be responsible for providing technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services.
Key Responsibilities- Learn, support, and use groundbreaking technologies to provide innovative solutions to our customers' individual needs.
- Apply advanced troubleshooting techniques to resolve complex customer problems that may span multiple AWS services.
- Work closely with internal AWS teams to improve our services and provide the voice of the customer.
- Drive customer communication during critical events and projects that improve support-related processes and our customers' technical support experience.
- Big Data
- Cloud Computing
- Database
- Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
- OS (Linux and/or Windows Servers)
- Virtualization (VMware, Xen, Hypervisor)
- Security concepts / best practices
- Storage and Content Delivery
We are looking for a self-starter who is excited about technology, troubleshooting, and support experience. You should have a strong customer focus, excellent oral and written communication skills, and be able to work in a fast-paced environment.
Preferred qualifications include basic knowledge in one or many of these IT technologies: Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming. Experience working within the software development or Internet industries is also a plus.
What We OfferAs a Cloud Support Specialist at Amazon, you will have the opportunity to learn and develop with guidance from your manager, local mentor, and global mentors. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world-class support is critical to customer success.
We are committed to a diverse and inclusive workplace and are an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
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