Customer Experience Professional

5 days ago

Adelaide, South Australia beBeeSuccess Full time

Unlock your potential as a skilled professional in customer success

Job Description:

We are seeking a proactive and confident communicator to guide new customers through their onboarding journey and build long-term relationships to ensure they get ongoing value from our solutions. As a Customer Success Specialist, you will be responsible for outbound client engagement, helping users get the most from our tools, and identifying opportunities for upsell and retention.

The ideal candidate will have 2+ years' experience in customer engagement, call centre, sales, or hospitality environments, with a growth mindset and a willingness to pick up the phone confidently. Strong communication skills, especially when handling challenging conversations, are essential for this role. Problem-solving skills and the ability to uncover customer needs are also highly valued.

Key Responsibilities:

  • Onboarding & Training – Connect with new customers post-signup to provide onboarding support and platform training.
  • Retention Calls – Proactively check in every 6 months to review usage, address challenges, and prevent churn.
  • Outbound Engagement – Make 15–30 outbound calls daily to educate, support, and engage customers.
  • Upsell & Cross-Sell – Spot opportunities to introduce additional features or products through meaningful conversations and live demos.
  • Territory Management – Manage a shared regional portfolio of Bronze-tier accounts and build strong client relationships.
  • Customer Insights – Work with the Product team to share feedback and help shape a better user experience.

Why Join Us?

Our company is committed to fostering a diverse and inclusive work culture that inspires innovation and bold thinking. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the industry.

Benefits:

  • Flexible working conditions to balance work and life.
  • 10 half days of wellbeing leave each year to recharge and access to an Employee Assistance Program.
  • $600 annual wellbeing allowance for gym memberships, wellness apps, ergonomic gear, and more.
  • Generous Parental leave offering, $500 in Baby Bucks, and a peer recognition turned into rewards program.
  • Free subscription to a mindfulness app and online health and nutrition courses.
  • Complimentary access to industry-leading property research platforms and market updates.
  • Two community and volunteer leave days each year to support meaningful causes and charity partners.

Equal Opportunity Employer Statement:

We are proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace across Australia and New Zealand. We recruit, hire, train, and promote individuals based on merit, qualifications, and business needs, without regard to race, ethnicity, colour, national origin, citizenship, religion, sex, sexual orientation, gender identity, age, marital or family status, disability, or any other characteristic protected by applicable laws.

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