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Customer Experience Representative
3 weeks ago
Haines Medical is a dynamic and innovative business focusing on specialty products in Infection Control and Manual Handling.
About the role:
The Customer Service Officer provides high-level customer service to internal and external customers, ensuring efficient processing of customer orders, tracking product enquiries, and resolving service issues according to relevant policies and procedures.
Key responsibilities include:
- Processing customer orders using SAP
- Dispatching orders through consignment systems
- Responding to customer phone calls and service requests
- Liaising with customers regarding backorders and pricing discrepancies
- Investigating customer disputes and implementing corrective actions
- Maintaining records and documents related to order processing
- Reporting and investigating non-conforming transactions
Requirements:
- Understanding of Device Technologies policies and procedures
- 1+ years of customer service experience
- Excellent communication and professionalism skills
- SAP experience
This is an exciting opportunity to join our team and contribute to providing exceptional customer service. If you are passionate about delivering excellent customer experiences, please submit your CV and cover letter for consideration.
