Professional Customer Experience Specialist

7 days ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $100,000

Job Title: Our organization is currently seeking an Exceptional Customer Service Specialist

We strive to deliver outstanding customer experiences and ensure that our services meet contractual requirements. This includes conducting on-site visits to customers' residences to determine the scope of our removal service.

The role is based in Adelaide CBD with local travel within the Greater Adelaide region or in Parramatta with local travel within the Greater Sydney region.

  • Develop strong relationships with providers, establishing mechanisms for review and promoting innovative solutions to ensure the successful delivery of contract requirements.
  • Have a working knowledge of the contractual documentation relating to RS Providers including Deed of Agreement, Statement of Requirements and Minimum Standards.
  • Reporting of Provider WHS incidents and safety conversations with the relevant Manager.
  • Ensuring statutory regulations in relation to Compliance and Safety are adhered to by Providers.
  • Understanding the culture of key clients and ensuring swift response and resolution of any service delivery issues.

Key Responsibilities:

1. Deliver exceptional customer service in accordance with contractual requirements.

2. Develop strong relationships with providers to promote innovative solutions.

3. Ensure compliance with statutory regulations in relation to WHS and Safety.

4. Resolve service delivery issues in a timely and professional manner.

5. Reporting of Provider WHS incidents and safety conversations with the relevant Manager.

Requirements:

1. Excellent experience in a customer-facing customer service position.

2. Relocations industry experience is a bonus.

3. Intermediate computer skills (Microsoft Office).

4. Excellent customer service skills (written and verbal).

5. Current C-class drivers licence is required.

6. Possess initiative, a strong desire to achieve results, and a professional work ethic.

7. Flexibility and the ability to adapt to constant change.

8. Must be an Australian Citizen or Permanent Resident.

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