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Senior IT Infrastructure Specialist

1 month ago

Canberra, ACT, Australia Fujitsu Full time

About the role

We are seeking an experienced Senior IT Infrastructure Specialist to join our team at Fujitsu. As a key member of our infrastructure support team, you will be responsible for maintaining the procedures, documentation, applications, and services that comprise or support the Defence Universal Configuration Management Database (UCMDB) capability.

An AGSVA Security Clearance is required for this role. We ideally suit candidates with 2-3 years of experience in a similar Business Analyst position, preferably from a Defence background.

Key Responsibilities:

  • Support live Configuration Management applications and services within the Defence ICT Environment as an Application Support Technician and SME.
  • Adhere to industry standard and defence standard service management policy, procedure, and best-practice.
  • Provide technical advice on the operations of Defence Configuration Management applications.
  • Maintain processes and procedures for keeping the Defence CMDB and related applications up-to-date.
  • Coordinate level 3 support for Configuration Management activities.
  • Provide Level 2 & 3 support for Configuration Management applications.
  • Efficiently resolve incidents and tasks assigned through Defences' Incident Management Tools in a timely manner.
  • Ensure CMDB Discovery coverage and data quality comply with defined CMDB Managed Network Coverage Scope, Defence Configuration Management taxonomy, and Security requirements.
  • Maintain and support the creation of new site codes, including the maintenance of the Defence Site Code Management database.

Required Skills and Qualifications:

  • Intermediate experience in an IT technical role, offering Level 2 &3 support for applications, databases, and services.
  • Experience in a Service Management position, including experience with ICT incident, change control and service request management.
  • Knowledge of specific technical specialism's, providing detailed advice regarding their application or service, and capable of learning to execute specialized tasks.
  • Technical knowledge of network design practices, terminology, and networking technologies specifically in relation to IP-based networking technology.
  • Minimum ITIL V4 Foundations Certification.

Benefits and Culture:

  • Fujitsu values diversity, equity and inclusion and promotes an inclusive environment where everyone can bring their full selves to work.
  • We have been accredited by Work180 and certified AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion.
  • Our customers trust us, and we offer tailored career paths across our global organisation to support your professional and personal growth.
  • We provide flexible work arrangements, volunteering leave, and competitive rewards and recognition programs.

$80,000 - $100,000 per year, depending on qualifications and experience. Salary may vary based on factors such as location and performance. We encourage our employees to grow professionally and personally, and we strive to create an engaging work environment.