Head of Customers

6 days ago


Australia Gorilla Jobs Pty Ltd Full time

About Gorilla Jobs Pty Ltd

Gorilla Jobs Pty Ltd is a rapidly growing, accredited rehabilitation provider with a mission to create brighter futures for individuals and safer workplaces across NSW. We specialize in guiding individuals from setback to comeback, ensuring efficient recovery and return to work. With a vision to become the leading provider in NSW, we are redefining the occupational rehabilitation industry through quality service and trusted customer relationships.

About The Position

We are seeking a highly motivated Head of Customers to join our leadership team. In this pivotal role, you will be responsible for developing and managing Customer Relationship Managers, identifying and securing new business opportunities, and strengthening existing customer partnerships. You will play a critical role in driving the business's growth while ensuring excellence in customer outcomes. We offer flexible working arrangements, with access to co-working spaces across NSW.

Key Responsibilities

  • Develop and nurture strong customer relationships and identify new business opportunities
  • Manage and expand the client base within the NSW Workers Compensation scheme
  • Lead business development initiatives and generate new business
  • Oversee tenders, quotes, and client meetings to drive revenue growth
  • Collaborate with senior leadership to ensure business growth aligns with high service quality
  • Meet individual and team referral and revenue targets
  • Provide leadership and mentorship to the Customer Relationship Management team

What We Offer

  • The chance to influence the strategic direction of a growing business
  • Salary in excess of $150,000 + Super, including a smartphone and laptop
  • Regular social events and a supportive, inclusive work environment
  • Attractive bonus incentive for achieving business targets
  • Play a key role in shaping the company's future and contribute to high-level strategic decisions
  • Emphasis on maintaining a healthy work-life balance with flexible working hours and remote work options
  • Access to wellness programs and support initiatives focused on employee health and wellbeing
  • Regular recognition programs and rewards for outstanding performance and contributions to the business
  • Clear pathways for career progression within a rapidly growing organization
  • Be part of a forward-thinking company that values innovation, creativity, and new ideas
  • Contribute to meaningful work that positively impacts individuals' lives and workplace safety across NSW
  • Join a diverse and inclusive team that values collaboration, respect, and open communication

Key Requirements

  • Minimum of 5 years of experience in occupational rehabilitation
  • Proven business development experience
  • Strong customer engagement and relationship-building skills
  • Excellent communication, time management, and problem-solving abilities
  • Experience leading and mentoring a team
  • Ability to manage multiple priorities and meet deadlines
  • Advanced computer literacy and a self-driven mindset


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