Solar Energy Solutions Expert

1 week ago

Melbourne, Victoria, Australia beBeeEngineer Full time $70,000 - $90,000
Job Title:

Technical Support Engineer



Job Description:

We're seeking a skilled Technical Support Engineer to join our team. In this role, you will provide technical support for our energy storage systems and energy management products. You will work closely with our engineering and product teams to gather feedback and insights from customer interactions, contributing to product improvements.



Key Responsibilities:
  • Provide technical support for energy storage systems and energy management products.
  • Utilize the company's service management software/CRM system effectively to support technical support operations.
  • Collaborate with the engineering and product teams to gather feedback and insights from customer interactions.
  • Participate in regular training sessions on new products, updates, and problem-solving techniques.


Requirements:
  • Bachelor's degree in Electrical Engineering or related field; SAA Design Certification is an advantage.
  • Minimum of 6 months experience working as an electrical support technician, preferably with solar systems or energy storage devices.
  • Solar inverter product knowledge: Strong understanding of residential solar inverters (grid-tied and hybrid topologies), solar configurations and related technical support requirements.
  • Residential battery product knowledge: Strong understanding of residential battery products and installation configurations, as well as related technical support requirements.


What We Offer:
  • A market competitive remuneration package.
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.
  • The chance to be part of a company dedicated to making a positive impact on the environment and society.

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