Customer Service Agent

4 weeks ago


Parramatta Park, Queensland, Australia HCF Australia Full time

About the Role

At HCF Australia, we are seeking a skilled Customer Service Agent to join our team. As a key member of our Call Centre, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to receive inbound calls from potential customers and sell HCF Health and Life Insurance products.

Responsibilities

  • Respond to customer inquiries and concerns in a professional and courteous manner.
  • Sell HCF Health and Life Insurance products to customers, ensuring that their needs are met and exceeded.
  • Provide accurate and timely information to customers regarding our products and services.
  • Maintain confidentiality of customer information.
  • Meet and exceed sales targets and performance metrics.

About You

  • You will have a strong commitment to providing outstanding customer service and sales.
  • You will have previous experience in a Call Centre environment, preferably with a background in sales.
  • You will be self-driven and motivated, with a positive attitude and willingness to learn and adapt.
  • You will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Culture & Benefits

We are proud to offer a range of benefits to our employees, including:

  • 50% subsidy on HCF Private Health Insurance.
  • 18 weeks Parental Leave for all genders.
  • 6 additional leave days to support your wellbeing and medical needs.
  • Mental Health & Wellbeing programs.
  • Discounts to pet, life, travel and general insurance.


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