Customer Service Agent
4 weeks ago
About the Role
At HCF Australia, we are seeking a skilled Customer Service Agent to join our team. As a key member of our Call Centre, you will play a vital role in providing exceptional service to our customers. Your primary responsibility will be to receive inbound calls from potential customers and sell HCF Health and Life Insurance products.
Responsibilities
- Respond to customer inquiries and concerns in a professional and courteous manner.
- Sell HCF Health and Life Insurance products to customers, ensuring that their needs are met and exceeded.
- Provide accurate and timely information to customers regarding our products and services.
- Maintain confidentiality of customer information.
- Meet and exceed sales targets and performance metrics.
About You
- You will have a strong commitment to providing outstanding customer service and sales.
- You will have previous experience in a Call Centre environment, preferably with a background in sales.
- You will be self-driven and motivated, with a positive attitude and willingness to learn and adapt.
- You will have excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Culture & Benefits
We are proud to offer a range of benefits to our employees, including:
- 50% subsidy on HCF Private Health Insurance.
- 18 weeks Parental Leave for all genders.
- 6 additional leave days to support your wellbeing and medical needs.
- Mental Health & Wellbeing programs.
- Discounts to pet, life, travel and general insurance.
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