Motor Claims Professional

2 weeks ago

Wollongong City Council, Australia beBeeCustomerCentric Full time $90,000 - $120,000
Motor Claims Consultant Opportunity

We are seeking a skilled and experienced Motor Claims Consultant to join our dynamic team. As a Motor Claims Consultant, you will play a crucial role in delivering exceptional customer service and providing subject matter expertise on effective complaints management processes.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is agile enough to handle multiple tasks simultaneously. You will be responsible for responding to high volumes of inbound calls, providing solutions to customers, and empowering them to make informed decisions about their insurance claims.

To succeed in this role, you will need to demonstrate strong technical experience in the insurance claims industry, as well as excellent communication and interpersonal skills. You should be able to effectively communicate with customers, colleagues, and other stakeholders, both verbally and in writing.

We offer a range of benefits to support your career growth and wellbeing, including access to industry-leading training and development programs, flexible working arrangements, and a comprehensive rewards package.

About This Role:

  • Deliver exceptional customer service and resolve customer enquiries in a timely and professional manner
  • Provide subject matter expertise on effective complaints management processes and empower customers to make informed decisions about their insurance claims
  • Work collaboratively with colleagues and other stakeholders to achieve business objectives and improve customer outcomes

About Us:

We are part of a large general insurance group that turns our purpose into action by helping, supporting ambitions, and making insurance accessible. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.

We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

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