Claims Specialist

2 days ago

City of Parramatta Council, Australia beBeeClaims Full time

Discover the opportunity to make a meaningful difference in people's lives by supporting their recovery journey after a motor vehicle accident. As part of our Compulsory Third Party (CTP) Insurance Claims team, you'll play a vital role in helping individuals get back on track.

We're looking for passionate and driven claims professionals who are ready to take the next step in their career and thrive in a supportive, purpose-driven environment.

In this role, you will:

  • Provide compassionate and high-quality customer service that makes a real difference.
  • Grow your expertise by navigating a variety of complex and rewarding challenges.
  • Build strong, supportive relationships with customers, guiding them through each step of their recovery.
  • Thrive in a fast-paced, collaborative, and dynamic work environment.

About You

You're someone who genuinely cares about making a difference—delivering informed, empathetic, and customer-focused support with patience and professionalism. To thrive in this role, you'll bring:

  • Experience in insurance claims or allied health (highly regarded).
  • A strong customer-first mindset and a genuine desire to help others.
  • Resilience and the ability to remain composed to ensure you are able to support people during vulnerable moments.
  • Confidence in making sound decisions and taking ownership of outcomes.
  • Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
  • Solid computer literacy and the ability to quickly adapt to new systems and technologies.
Benefits

We offer a range of benefits to enhance your work-life balance:

  • 'Hybrid Working' – a mix of working from home and in the office.
  • Life Leave, supporting life events we all experience, leaving annual leave for rest.
  • Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
  • 18 weeks' gender-equal flexible leave for all new parents, including paid super.
  • Voluntary super contributions and company matching.
  • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.

We value our employee's experience with us and are proud to have been recognised for several awards.

This is an entry-level position requiring full-time employment.

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