Customer Service Representative
4 weeks ago
We're seeking passionate individuals to join our Direct Banking team as Customer Care Specialists. At the Commonwealth Bank of Australia, we believe in rewarding development and performance.
Our team is at the heart of the best Retail Bank in Australia, providing exceptional customer experiences when they need it most. As a Customer Care Specialist, you'll be the friendly voice our customers hear when contacting us for everyday banking enquiries.
You'll leave a lasting impression by providing personal and efficient service, asking the right questions to understand customers' needs and finding them the best solutions. Your empathetic and resilient nature will help resolve enquiries on the first call through effective communication, listening, and learning.
Shift Schedules:
We offer two flexible shift options: Option 1, Tuesday-Saturday, 6:39pm-3:00am AEST, and Option 2, Monday-Friday, 2:39am-11:00pm AEST. You must commit to this roster for 12 months but are open to flexibility if required.
Development Opportunities:
In addition to training, our 18-month development program will upskill and develop your Customer Care capabilities across multiple banking products. This will enhance the customer experience with remuneration increases for each tier you reach.
Our 'Hub' days will keep you connected and engaged as a team, occurring once every fortnight in our Axle, Eveleigh office. With remote work possibilities, all you need is a designated workspace and internet connection.
Estimated Salary: $65,000 - $75,000 per annum (dependent on experience), based on industry standards for a similar role in Sydney, Australia.
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