Senior Billing Team Member

3 weeks ago

Surfers Paradise, Queensland, Australia Wyndham Destinations Full time

Accomplish a Fulfilling Career with Us

Welcome to Accor Vacation Club, where we strive to provide holidays of a lifetime for our valued Members. Our Billings Team in the Member Services Department is seeking a skilled and experienced Senior Billing Team Member to drive the collection of membership club fees and create solutions that enable Members to maximize the benefits of their membership.

About the Role:

We are looking for a highly motivated and results-driven individual with 1-2 years' experience in collections within the consumer finance sector. The ideal candidate will possess strong work ethics, adaptability, and excellent communication skills. You will be responsible for driving the collection of club fees from Members, ensuring timely recovery of outstanding payments, and utilizing outbound calls to discuss and facilitate solutions and payment plans with Members.

Key Responsibilities:

  • Lead Collection Efforts: Drive the collection of club fees from Members, ensuring collections are made within specified timeframes and meet set Key Performance Indicators (KPIs).
  • Overdue Invoice Management: Ensure timely recovery of outstanding payments, following company policies.
  • Proactive Member Engagement: Utilize outbound calls to discuss and facilitate solutions and payment plans with Members in accordance with company policies and procedures.
  • Seamless Inquiry Management: Swiftly address member inquiries via calls and emails regarding club fees, leaving a lasting positive impression, acting as the frontline support.
  • Negotiate Payment Plans: Work with Members to establish and monitor payment plans within company guidelines.
  • Resolution & Service Recovery: Address billing discrepancies and disputes, ensuring member satisfaction and positive resolutions.

Your Experience and Skills:

  • Collections Experience: Essential 1-2 years' experience in collections within the consumer finance sector, with proficiency in complaints and objection handling.
  • Target Achievement: Demonstrated track record of meeting targets and Key Performance Indicators (KPIs), both autonomously and collaboratively within a team setting.
  • Work Ethic and Flexibility: Possess strong work ethics and adaptability, supporting colleagues while upholding high-performance standards.
  • Communication Skills: Excellent written and verbal communication abilities, skilled in building rapport and effectively negotiating.
  • Time Management: Ability to thrive under pressure, show initiative, and efficiently manage multiple priorities to meet deadlines with precision.

The Ideal Candidate:

We are looking for a dedicated and results-driven professional who is passionate about delivering exceptional service and creating unforgettable experiences for our Members. If you're driven, proactive, and committed to excellence, we would love to hear from you.

About Accor Vacation Club:

Accor Vacation Club is committed to fostering a diverse and inclusive culture. We believe in equal opportunities and are dedicated to creating a workplace where individuals are valued, supported, and celebrated for the unique talents and perspectives they bring to our team.

About Travel + Leisure Co.:

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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