Strategic Customer Advocate

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $125,000 - $175,000

As a Strategic Customer Advocate, you will play a pivotal role in ensuring the success of our customers by driving satisfaction throughout their journey with us.

This involves orchestrating engagement, managing delivery, and fostering long-term relationships to maximize value from our products and services. By doing so, you will contribute significantly to our sales and delivery mission.

The key responsibilities of this role include:

  • Demonstrating passion for the job and leading by example to achieve the sales and delivery mission.
  • Collaborating closely with the sales counterpart to understand customer needs and develop tailored solutions that exceed expectations.
  • Identifying opportunities for new services and articulating the business value through upselling or extending existing offerings.
  • Meeting or exceeding targets for Professional Services and Training bookings and revenue.
  • Articulating relevant customer success stories, services offerings, and metrics to demonstrate value to the customer.
  • Consulting with clients to understand and analyze engagement scope, requirements, time, cost, and benefits.
  • Resolving delivery challenges, addressing resource contentions, scoping issues, and managing expectations.

To succeed in this role, you will need:

  • Domain expertise in Data and AI with experience working with customers to realize business value.
  • Proven experience in senior customer-facing roles requiring influencing, validating, negotiating, understanding, and execution.
  • Excellent customer-facing skills and ability to communicate effectively with executives and other stakeholders both internally and externally.
  • A consistent track record of identifying customer needs and successfully implementing solutions.
  • Strong leadership experience, good project governance, and delivery excellence.
  • Service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans.
  • Proven experience in estimating effort and scope for services.
  • Outstanding communication and customer relationship skills.

At Databricks, we strive to provide comprehensive benefits and perks that meet the diverse needs of all employees. For specific details on benefits offered in your region, please visit the company's website.

We are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.

If access to export-controlled technology or source code is required for performance of job duties, it is within the company's discretion whether to apply for a U.S. government license for such positions.

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