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Strategic Customer Advocate
3 weeks ago
We are seeking a seasoned Customer Success Manager to drive growth and retention for our highest-value clients in the Retail / Hospitality industry.
">Job Description- This is a key role in driving customer success and ensuring that our platform meets the needs of our most strategic customers.
The ideal candidate will have a deep understanding of the Retail / Hospitality industry and be able to build strong relationships with senior stakeholders. They will also have a proven track record of managing large-scale customer implementations, identifying opportunities for growth and developing strategies to drive business value.
The successful candidate will have excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams. They will also have a strong analytical mindset, with the ability to analyze complex data sets and identify trends.
In addition to their technical skills, the candidate will have a passion for delivering exceptional customer experiences and a commitment to driving business results.
Required Skills and Qualifications- 10+ years of experience in customer-facing roles, preferably in Enterprise environments.
- 3+ years of experience in the Retail / Hospitality industry or managing Enterprise customers in this space.
- Proven track record of driving customer success and revenue growth.
- Excellent communication and interpersonal skills.
- Strong analytical mindset, with the ability to analyze complex data sets and identify trends.
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental and vision insurance.
- Flexible working arrangements, with opportunities to work remotely.
- Ongoing training and development opportunities.
- An exciting opportunity to join a dynamic and rapidly growing company.
- A chance to work on high-profile projects and develop your skills and expertise.
- A collaborative and supportive team environment.
