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Strategic Customer Advocate
2 weeks ago
As a Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with our specialized solutions.
- You will combine your customer-centric approach with expertise in our products and security best practices to contribute to the overall success and satisfaction of our customers.
- This is an exciting opportunity to work with our team and make a meaningful impact on our customers' businesses.
- Guide customers through onboarding, implementation, product adoption, and value-driven success.
- Work with customers across industries, functions, and stages of their customer journey in a strategic manner.
- Proactively partner with Account Managers by flagging at-risk accounts, providing customer insights, and highlighting expansion opportunities.
- Empower customers to become self-sufficient champions, solving their immediate needs while focusing on their long-term success, value realization, and retention.
- Monitor and prioritize your book of business based on key indicators of customer health via our CS platform.
- Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
- Become a product expert on our platform and how it can be used to improve security posture through our compliance offerings.
- Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform.
- 6+ years of experience in Customer Success at a SaaS company.
- Background in running a strategic book of business.
- Willingness to collaborate with others and drive mutually beneficial outcomes.
- Self-motivated and curious: Bias for action and committed to iterating when necessary.
- Work effectively in a highly ambiguous, ever-changing environment.
- Possess clear and thoughtful communication skills, with strong critical thinking ability.
- Be highly empathetic to customers, with a proven track record of long-term customer retention.
- Experience with hitting retention targets and creating happy, healthy customers.
- Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up.
- Industry-competitive salary and equity.
- Healthcare stipend towards health insurance for you and your dependents.
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive).
- Health & wellness stipend.
- Remote workspace stipend.
- Commuter benefits for team members who attend the office.
- Internet and cellphone stipend.
- 9 company paid holidays.
- 20 days of PTO per year.
We are committed to hiring diverse talent of different backgrounds and as such, we provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class.
