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Strategic Customer Advocate
3 weeks ago
This key position plays a pivotal role in guiding customers through their security and compliance journeys.
You will contribute to the overall success of our clients in achieving robust security and compliance outcomes by proactively partnering with cross-functional teams.
This hybrid role is located in our Sydney office, requiring on-site presence three days a week.
Key Responsibilities:- Guide customers through onboarding, implementation, product adoption, and value-driven success.
- Work with clients across industries, functions, and stages of their customer journey in a strategic manner.
- Ensure customer needs are met by collaborating with cross-functional teams.
The ideal candidate will have strong relationship-building skills, be able to communicate effectively with diverse stakeholders, and possess a deep understanding of customer needs and expectations.
A successful Customer Success Manager will also be able to analyze customer data, identify areas for improvement, and develop targeted solutions to drive customer growth and retention.
This role offers a unique opportunity to make a meaningful impact on our clients' businesses while growing your own career in a dynamic and supportive environment.
Benefits:- Flexible work arrangement with remote options
- Ongoing training and development opportunities
- Collaborative and supportive team environment
