Hotel Service Expert Part Time Sydney

2 weeks ago


Manly West, Queensland, Australia Mercure Full time

Accommodating guests and delivering exceptional service are at the heart of our operations.

Mercure Sydney Manly Warringah, located in the picturesque suburb of Brookvale, offers a unique blend of comfort and convenience. Our 120 guest rooms, restaurant, and all-day dining options provide an ideal setting for both business and leisure travelers.

We are seeking a highly motivated and enthusiastic Part-Time Hotel All-Rounder to join our team. As a key member of our Front Office & Food & Beverage operations, you will be responsible for providing exceptional service to our guests from check-in to check-out and beyond.

Key Responsibilities:

  • Deliver outstanding service excellence across various hotel tasks
  • Interact with guests and visitors as the first point of contact
  • Work flexible shifts in Food & Beverage breakfast and Front Desk
  • Serve guests at the cafe and prepare beverages
  • Complete a diverse range of hotel duties to ensure a unique experience for every guest
  • Provide friendly, knowledgeable, and passionate service to internal and external guests at all times

Requirements:

  • Previous customer service experience, preferably in a hotel environment
  • Strong computer skills, including Microsoft Office and familiarity with Opera
  • The ability to work under pressure, multitask, and resolve issues effectively
  • Excellent communication skills and pride in personal presentation
  • A natural ability to surprise guests with exceptional service
  • A genuine focus on customer satisfaction and a strong dedication to making our guests smile

Estimated Salary: $50,000 - $65,000 per annum, based on location and experience.

You will have the opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor. Our supportive team will help you grow and develop your skills, while our commitment to hospitality excellence ensures that every guest feels valued and cared for. Join us and become a part of our vibrant community



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