Workplace Recovery Specialist

2 days ago

Melbourne, Victoria, Australia beBeeReturn Full time $88,000 - $114,000

Key Role in Recovery and Return to Work

The Mobile Return to Work Specialist plays a vital role in supporting injured workers, treating health practitioners and employers to achieve recovery and return to work.

  • This role involves working face-to-face with clients to provide guidance and support throughout the claims process.
  • You will engage with the broader team members to deliver a holistic approach that prioritizes customer outcomes.

Key Responsibilities

  • Providing face-to-face and virtual intervention to support recovery and return to work services for injured workers and clients.
  • Identifying biopsychosocial risk factors impacting injured workers' recovery and return to work, and applying person-centred claims management to mitigate these risks.
  • Leading coaching and mentoring sessions to influence positive claims outcomes relating to recovery and return to work.
  • Utilizing workers' compensation knowledge and skills in injury management, along with exceptional stakeholder management skills, to achieve optimal service and return to work outcomes.
  • Communicating strategically with stakeholders, including upfront expectation setting and education regarding return to work obligations.

About You

  • Tertiary qualification or return to work certification in an appropriate discipline and/or experience in a similar role in the industry is essential.
  • Leadership skills and ability to coach, mentor, lead conversations and influence outcomes relating to claims management and return to work are required.
  • Thorough practical understanding and experience in effective management of return to work are necessary.
  • Demonstrated ability to provide excellent customer service to a wide range of clients and stakeholders is expected.

What We Offer

  • Attractive remuneration packaging and flexible work arrangements, including work from home options.
  • Monthly RDO after completion of probationary period.
  • Birthday club – have a day off during birthday month as a gift.
  • Paid parental leave and reproductive leave.
  • An excellent working environment built around great team support and rewarding opportunities.
  • Ongoing education and development through external and internal programs delivered by our own claims training experts.
  • Service recognition awards; and employee assistance program for yourself and immediate family members.
  • A dedication to your wellbeing through peer support program, corporate health insurance discounts and wellness programs.

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