Delivering Exceptional Customer Experiences

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $74,000 - $103,000

**Customer Service Expertise Wanted**

We are seeking an experienced professional to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service and support to our members.

Your primary focus will be on delivering outstanding results in customer interactions, ensuring that our members receive the best possible experience.

To achieve this, you will need to possess excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

We offer a competitive remuneration package, including a generous discount on health insurance policies and access to ongoing training and development opportunities.

In return, we expect you to demonstrate a strong commitment to excellence, always striving to deliver exceptional results and exceed customer expectations.

This is a full-time position based in our Miranda branch, with regular working hours and opportunities for career advancement.

We welcome applications from individuals who share our passion for delivering exceptional customer experiences and have a proven track record of success in similar roles.

Key Responsibilities:

  • Provide exceptional customer service and support to members via phone, email, or in-person
  • Meet or exceed sales targets through needs-based selling and cross-selling opportunities
  • Maintain accurate membership information and records
  • Participate in ongoing training and development programs to improve skills and knowledge

About You:

  • Proven experience in customer-facing roles, preferably in a healthcare or insurance industry setting
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
  • Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines
  • Ambitious and driven individual with a passion for delivering exceptional results

Benefits:

  • 50% discount on HCF Hospital and Extras Insurance from day one, plus discounts on other HCF products
  • 18 weeks parental leave from your first day
  • Learning and development programs, both internal and external
  • Mental Health Programs and Health and Wellbeing Initiatives

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