Customer Support Agent

4 weeks ago

Sydney, New South Wales, Australia Flexhive Full time

We are seeking experienced professionals to join our team at Flexhive in a dynamic role that offers opportunities for growth and development.

Job Title: Consumer Care Representative
Location: NSW
Employment Type: Full-time, Fixed-Term Contract anticipated until January 2026 (with strong possibility of permanent conversion)
Salary: $66,000 per annum + super

Key Responsibilities:

  • Provide service support to consumers, service centres, and internal staff.
  • Handle spare parts orders, warranty replacements, and inquiries related to Ecom orders.
  • Answer and manage all incoming calls to the telephone queue lines with accountability through to resolution.
  • Ensure professional phone and written communication at all times.
  • Respond to website inquiries within 24 hours across all product brands.
  • Log and manage complaints and inquiries in the CRM database, escalating as necessary to a manager or technical support.
  • Maintain a clean and tidy work station and surrounding area.
  • Ensure timely call handling, with calls answered within three rings and a daily call abandonment rate not exceeding 4%.
  • Assist with low to medium level technical troubleshooting for retailers, internal staff, and consumers.

Attention to Detail & Accuracy of Work:

  • Adhere to processes and procedures, ensuring all work is accurate and verifiable.
  • Provide timely and appropriate processing for external customers and the Customer Operations team.
  • Exercise judgment in managing out-of-stock situations and be aware of time constraints in other business areas.

Communication:

  • Maintain open communication with all stakeholders, including transport companies, warehouses, logistics, service agents, and other internal departments.
  • Regularly update your manager on any work challenges or potential issues.
  • Use appropriate internal communication channels, such as email, to manage workload effectively.

Attendance & Timeliness:

  • Commit to punctuality and give adequate notice (minimum of 2 hours) for absences.
  • Adhere to work timelines and deadlines, ensuring awareness of critical daily tasks and KPI targets.

Key Position Requirements & Personal Attributes:

  • Experience in a call centre or customer service role, handling approximately 50+ calls and responding to 80+ emails daily.
  • Basic to intermediate proficiency in Microsoft Office, particularly Excel.
  • Ability to multitask and prioritize workload in a fast-paced, deadline-driven environment.
  • Strong attention to detail, with high-level data entry skills.
  • Positive attitude, showing initiative and problem-solving abilities.
  • Strong communication skills, able to empathize and manage conversations at all levels.
  • Ability to work autonomously while being a team player.

  • Technical Support Agent for Japanese-Speaking Customers

    4 weeks ago

    Sydney, New South Wales, Australia Clarrow Full time

    At Clarrow, we're looking for a dedicated Technical Support Agent to join our team in Sydney. As a key member of our support team, you'll play a crucial role in assisting Japanese-speaking customers with technical issues related to our innovative SaaS products.About the RoleWe're seeking a highly motivated and enthusiastic individual who is fluent in...

  • Strategic Support Manager for Top-Ranking Agent

    3 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    About the Role: We are seeking a highly skilled Executive Assistant to support one of our leading Agents in the Eastern Suburbs.Job Description: As an Executive Assistant, you will be responsible for managing the daily tasks and operations of the Agent, including:Coordinating sales campaignsManaging email, diary, and phone redirectionAttending photoshoots...

  • Unlocking Service Agent Productivity

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Senior Product Manager - Agent ProductivityEarn an estimated annual salary of $150,000 in this exciting opportunity to drive innovation and growth at Atlassian.About the Role:We are seeking a highly skilled Senior Product Manager to lead our Agent Productivity initiative within Jira Service Management. As a key member of our team, you will be responsible for...

  • Lead Buyer's Agent

    3 weeks ago

    Sydney, New South Wales, Australia Lendi Group Full time

    Aussie, the industry's #1 brokerage, is scaling its approach beyond mortgage broking and expanding into the provision of a Buyer's Agent service.About the RoleWe are seeking an experienced and ambitious Buyer's Agent Manager to lead our inaugural Buyer's Agent team and play a pioneering role in revolutionising how Australians find, finance,...

  • Real Estate Career Starter

    3 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    Company Overview:">Gough Recruitment AU is a reputable recruitment agency in the real estate industry, seeking a highly energetic and professional individual to support an outstanding agent with an award-winning future.">Salary:">The salary for this role is a very generous base salary + commissions, providing a high earning potential.">Job Description:">As a...

  • Exceptional Buyers Agent Opportunity

    2 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    Key Highlights:This is a rare opportunity to work with a renowned Buyers Agency in the Prestigious Eastern Suburbs market, serving luxurious homes and apartments.A fast-paced role supporting an experienced agent, offering a chance to work with exclusive properties, develop strong relationships with local Real Estate Agents, and source upcoming opportunities...

  • Customer Support Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Tyro Payments Limited Full time

    At Tyro Payments Limited, we're not just a bank, but a tech company at heart. Our culture is built on diversity, inclusion, and continuous learning.We're a collaborative mix of people from various departments, including engineering, product management, customer support, sales, and more. With over 600 team members, we strive to create a positive and enjoyable...

  • High-Performing Buyer's Agent Team Lead

    4 weeks ago

    Sydney, New South Wales, Australia Lendi Group Full time

    Aussie, a pioneering force in the Australian mortgage market, is seeking an experienced and ambitious leader to spearhead its inaugural Buyer's Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million and a trusted national brand, Aussie is poised to revolutionise the provision of a Buyer's Agent service.Key ResponsibilitiesLead and...

  • Property Experts Wanted for Buyer's Agent Role

    3 weeks ago

    Sydney, New South Wales, Australia Lendi Full time

    Revolutionise the Way Australians Buy PropertyAussie is a leading brokerage with a vision to become the undisputed destination for Australians to buy and own property.We're scaling our approach beyond mortgage broking and expanding into the provision of a Buyer's Agent service, offering a unique opportunity for you to be part of something special and...

  • Market Leadership Buyer's Agent Manager Position

    3 weeks ago

    Sydney, New South Wales, Australia Lendi Group Full time

    About the RoleAussie, a leading mortgage broker and part of the Lendi Group, is seeking an experienced Buyer's Agent Manager to lead our inaugural Buyer's Agent team. This role offers a unique opportunity to revolutionise the Australian property landscape by guiding customers through their home buying journey.

  • Forex Customer Support Representative

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    About EBR">Ever wanted to work in a dynamic team of supportive professionals?Our client is a growing Australian financial services firm offering online forex trading services worldwide. As a key member of our FX customer support team, you will play a vital role in delivering an exceptional client experience.Your Key Responsibilities">Process clients'...

  • Customer Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Full time

    We are seeking a skilled Customer Support Specialist to join our team at Hudson Australia.As a Customer Support Specialist, you will be responsible for providing exceptional service support to consumers, service centres, and internal staff.Your key responsibilities will include handling spare parts orders, warranty replacements, and inquiries related to Ecom...

  • Expert Agent Productivity Manager for AI Transformation

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Unlock Service Agent Potential with AIWe are seeking an experienced Senior Product Manager to join our Jira Service Management team at Atlassian. This is an exciting opportunity to drive innovation and growth in the ITSM industry by leveraging the power of Artificial Intelligence (AI).Your mission will be to build and execute a product strategy that unlocks...

  • Junior Buyers Agent Opportunity in Eastern Suburbs

    4 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    We are seeking a motivated and enthusiastic Junior Buyers Agent/Associate to join our team at Gough Recruitment AU. This is a rare opportunity for someone looking to kick-start their career in real estate with a highly successful and well-established buyers agency.About the RoleAs a Junior Buyers Agent, you will be responsible for delivering outstanding...

  • Executive Assistant to a Leading Agent

    4 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking an exceptional Personal Assistant to support our high-performing agent in achieving their goals. This is an exciting opportunity to work with a respected director and learn from experienced professionals in the industry.

  • Forex Customer Support Professional

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    About EBREBR is a growing Australian financial services firm providing online forex trading services to retailers and institutional clients worldwide. Our client values a family-friendly and supportive work environment, making it an ideal place for those who thrive in collaborative settings.Job OverviewThis role offers a market salary rate of $80,000 -...

  • Senior Product Designer

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    Job DescriptionWe are seeking an experienced Senior Product Designer to join our team and lead the design of our virtual service agent experience in Jira Service Management. This is an exciting opportunity to work on a product that leverages generative AI to provide seamless support experiences for our customers.About the RoleThis role requires a strong...

  • Tech Support Engineer: Delivering Exceptional Customer Experiences

    4 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    Company OverviewIntercom is a pioneering company that has been revolutionizing the customer service landscape since 2011. Our AI-first customer service platform is designed to transform the way businesses interact with their customers through AI, providing instant and exceptional service.We help businesses maximize their support agents' productivity,...

  • Results-Focused Junior Buyers Agent/Associate

    4 weeks ago

    Sydney, New South Wales, Australia Gough Recruitment AU Full time

    About the RoleWe are seeking a highly motivated and results-driven Junior Buyers Agent/Associate to join our growing and highly successful team. As an ideal candidate, you will have a strong work ethic, excellent communication skills, and a keen eye for detail.Job OverviewThis is an entry-level role that offers a rare opportunity to work in a dynamic buyers...

  • Unlocking Service Agent Productivity with AI Innovation

    4 weeks ago

    Sydney, New South Wales, Australia Atlassian Full time

    About the RoleWe are seeking an experienced Senior Product Manager to join our Jira Service Management team at Atlassian, where you will play a vital role in shaping the evolution of AI for service agents.As a Senior Product Manager, you will be responsible for owning product strategy and roadmap execution for agent productivity powered by AI in JSM. You...