Forex Customer Support Professional
2 weeks ago
EBR is a growing Australian financial services firm providing online forex trading services to retailers and institutional clients worldwide. Our client values a family-friendly and supportive work environment, making it an ideal place for those who thrive in collaborative settings.
Job OverviewThis role offers a market salary rate of $80,000 - $100,000 per annum, commensurate with experience. As a Junior FX Customer Support professional, you will have the opportunity to learn from industry experts and develop your skills in providing exceptional customer service.
Responsibilities- Handle clients' deposits and withdrawals efficiently to ensure timely processes.
- Follow account opening procedures to ensure seamless onboarding.
- Respond promptly to inbound phone calls and emails, addressing customers' queries with professionalism and courtesy.
- Maintain a positive attitude towards customers at all times, ensuring a high level of satisfaction.
- Support other FX customer agents as needed, fostering a team-oriented environment.
- Possess excellent communication skills, with the ability to handle multiple languages a significant asset.
- Demonstrate an understanding of financial markets and CFD trading concepts.
- Showcase your ability to work independently, making sound decisions in a fast-paced environment.
- Exhibit an open-minded and reliable approach, working collaboratively with colleagues.
- Display polished phone manners and professional communication skills.
- Competitive market salary rate
- Comprehensive training provided for starters, with continuous on-the-job training opportunities
- The chance to learn about a reputable financial services company
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