Forex Customer Support Professional

2 weeks ago


Sydney, New South Wales, Australia EBR Full time
About EBR

EBR is a growing Australian financial services firm providing online forex trading services to retailers and institutional clients worldwide. Our client values a family-friendly and supportive work environment, making it an ideal place for those who thrive in collaborative settings.

Job Overview

This role offers a market salary rate of $80,000 - $100,000 per annum, commensurate with experience. As a Junior FX Customer Support professional, you will have the opportunity to learn from industry experts and develop your skills in providing exceptional customer service.

Responsibilities
  • Handle clients' deposits and withdrawals efficiently to ensure timely processes.
  • Follow account opening procedures to ensure seamless onboarding.
  • Respond promptly to inbound phone calls and emails, addressing customers' queries with professionalism and courtesy.
  • Maintain a positive attitude towards customers at all times, ensuring a high level of satisfaction.
  • Support other FX customer agents as needed, fostering a team-oriented environment.
Requirements
  • Possess excellent communication skills, with the ability to handle multiple languages a significant asset.
  • Demonstrate an understanding of financial markets and CFD trading concepts.
  • Showcase your ability to work independently, making sound decisions in a fast-paced environment.
  • Exhibit an open-minded and reliable approach, working collaboratively with colleagues.
  • Display polished phone manners and professional communication skills.
Benefits
  • Competitive market salary rate
  • Comprehensive training provided for starters, with continuous on-the-job training opportunities
  • The chance to learn about a reputable financial services company


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