Scheduling and Coordination Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $70,000 - $90,000
Job Overview

We are seeking a highly organized Service Coordinator to join our team. In this key role, you will drive operational efficiency by coordinating schedules and managing customer communications.

Key Responsibilities:
  • Scheduling and Planning
    • Plan, coordinate, and schedule all Planned Maintenance activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Customer Communication
    • Communicate with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Operational Support
    • Monitor technician progress, ensure accurate and complete data in ServiceMax, manage revisits, and drive backlog reduction by scheduling recovery work.
  • Collaboration and Communication
    • Collaborate with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
  • Administrative Duties
    • Support interdepartmental communication between Service, Sales, and Technical Support, handle related administrative duties, and prepare maintenance reports as required.
Requirements
  • Experience working within administration or scheduling of a field-based workforce.
  • Administrative Skills
    • Strong administrative and coordination skills.
  • Technical Expertise
    • Advanced computer literacy, ideally with service software (e.g., ServiceMax).
  • Communication Skills
    • Excellent communication and customer etiquette.
  • Problem-Solving Skills
    • Ability to work under pressure and manage competing priorities.
  • Attention to Detail
    • Strong attention to detail and time management skills.
  • Teamwork
    • Comfortable working in a fast-paced, high-interaction team environment.

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