Customer Delivery Operations Manager

4 weeks ago


Laverton North, Victoria, Australia Cars24 Full time
About Us

Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. We're committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.

Job Summary

We're seeking a Customer Delivery Operations Manager to lead our day-to-day logistic operations and ensure the highest levels of customer service. This role involves managing customer feedback, overseeing registration operations, and owning the post-sale and post-delivery experience for our customers.

Key Responsibilities
  • Manage customer feedback and reviews to drive continuous improvement
  • Oversee registration operations to ensure timely acquisition and registration of vehicles
  • Own the post-sale and post-delivery experience for our customers, ensuring seamless transitions
  • Successfully lead a team of 7-8 employees, providing guidance and support as needed
  • Act as an escalation point for the team, resolving issues and driving resolution
  • Collaborate with key stakeholders to proactively improve our service and drive business growth
About You

We're looking for a motivated and passionate individual who is committed to delivering exceptional customer experiences. If you have a strong background in logistics and customer service, and are looking for a challenging role in a growing international business, we'd love to hear from you.



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