Customer Operations Manager
5 days ago
Cars24 is a global used vehicle e-commerce platform with a strong presence in India and a growing presence in Australia, Dubai, and Saudi Arabia. We are committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.
Job DescriptionWe are seeking a highly motivated and experienced Customer Delivery Operations Manager to join our team in Laverton North, Melbourne. As a key member of our operations team, you will be responsible for managing customer feedback and reviews, overseeing day-to-day logistic operations, and ensuring the highest levels of customer service.
Key Responsibilities- Manage customer feedback and reviews to ensure a positive customer experience
- Oversee registration operations to ensure timely acquisition and registration of vehicles
- Own the post-sale and post-delivery experience for our customers
- Successfully lead a team of 7-8 employees to achieve operational excellence
- Act as an escalation point for the team and show ownership in resolving issues
- Work collaboratively with key stakeholders to proactively improve our service
- Experience in the automotive industry and using CRMs like Hubspot (desirable but not essential)
- 2-3 years of customer service experience in a retail environment, where you consistently engaged with customers
- Operations and scheduling experience
- Previous experience leading a successful team
- Excellent communication skills
- The ability to work collaboratively and autonomously
- Strong written and verbal communication
- Excellent organisational and problem-solving skills
- High-level attention to detail and ability to prioritise and multitask
- Previous logistic operations experience preferred
- Ability to work well under pressure
- Competitive salary and superannuation
- Excellent employee benefits
- Career progression opportunities
- Employee assistance program
- Ground-up opportunity to build a big business from scratch and shape the strategic direction of the market
- Amazing people and network
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Customer Delivery Operations Manager
2 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver exceptional customer experiences, making buying cars a joyous and painless process. We own our...
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Customer Delivery Operations Manager
4 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAbout UsCars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. We're committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.Job SummaryWe're seeking a Customer Delivery Operations Manager to lead our day-to-day logistic...
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Customer Delivery Operations Manager
2 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAbout UsCars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. We're committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.Job SummaryWe're seeking a Customer Delivery Operations Manager to lead our day-to-day logistic...
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Customer Delivery Operations Manager
2 days ago
Laverton North, Victoria, Australia Cars24 Full timeAt Cars24, we strive to deliver exceptional customer experiences. As a Customer Delivery Operations Manager, you will play a crucial role in ensuring our customers receive their vehicles in a timely and satisfactory manner.We are looking for a motivated and experienced professional to oversee our day-to-day logistics operations, manage customer feedback, and...
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Customer Delivery Operations Manager
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Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying cars a joyous and painless process. We own our...
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Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding to new markets. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying cars a joyous and painless process. We own our...
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Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding into new markets, including Australia, Dubai, and Saudi Arabia. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying...
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Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding into new markets, including Australia, Dubai, and Saudi Arabia. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying...
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Customer Delivery Operations Manager
2 weeks ago
Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding into new markets, including Australia, Dubai, and Saudi Arabia. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying...
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Laverton North, Victoria, Australia Cars24 Full timeAbout Cars24Cars24 is a global used vehicle e-commerce platform with a strong presence in India and expanding into new markets, including Australia, Dubai, and Saudi Arabia. With over US$1 billion in sales, the company has raised significant funding and is valued at over US$1 billion.Our mission is to deliver an exceptional customer experience, making buying...
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Customer Delivery Operations Manager
2 days ago
Laverton North, Victoria, Australia Cars24 Full timeAt Cars24, we're committed to delivering exceptional customer experiences. As a Customer Delivery Operations Manager, you'll play a crucial role in ensuring our customers receive their vehicles in a timely and hassle-free manner.Key Responsibilities:Manage customer feedback and reviews to identify areas for improvementOversee day-to-day logistics operations...
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