Customer Operations Manager

5 days ago


Laverton North, Victoria, Australia Cars24 Full time
About Cars24

Cars24 is a global used vehicle e-commerce platform with a strong presence in India and a growing presence in Australia, Dubai, and Saudi Arabia. We are committed to delivering exceptional customer experiences and have raised over US$400m in funding at a billion-dollar valuation.

Job Description

We are seeking a highly motivated and experienced Customer Delivery Operations Manager to join our team in Laverton North, Melbourne. As a key member of our operations team, you will be responsible for managing customer feedback and reviews, overseeing day-to-day logistic operations, and ensuring the highest levels of customer service.

Key Responsibilities
  • Manage customer feedback and reviews to ensure a positive customer experience
  • Oversee registration operations to ensure timely acquisition and registration of vehicles
  • Own the post-sale and post-delivery experience for our customers
  • Successfully lead a team of 7-8 employees to achieve operational excellence
  • Act as an escalation point for the team and show ownership in resolving issues
  • Work collaboratively with key stakeholders to proactively improve our service
Requirements
  • Experience in the automotive industry and using CRMs like Hubspot (desirable but not essential)
  • 2-3 years of customer service experience in a retail environment, where you consistently engaged with customers
  • Operations and scheduling experience
  • Previous experience leading a successful team
  • Excellent communication skills
  • The ability to work collaboratively and autonomously
  • Strong written and verbal communication
  • Excellent organisational and problem-solving skills
  • High-level attention to detail and ability to prioritise and multitask
  • Previous logistic operations experience preferred
  • Ability to work well under pressure
Benefits
  • Competitive salary and superannuation
  • Excellent employee benefits
  • Career progression opportunities
  • Employee assistance program
  • Ground-up opportunity to build a big business from scratch and shape the strategic direction of the market
  • Amazing people and network


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