Customer Delivery Operations Manager

4 weeks ago


Laverton North, Victoria, Australia Cars24 Full time

At Cars24, we strive to deliver exceptional customer experiences. As a Customer Delivery Operations Manager, you will play a crucial role in ensuring our customers receive their vehicles in a timely and satisfactory manner.

We are looking for a motivated and experienced professional to oversee our day-to-day logistics operations, manage customer feedback, and lead a team of 7-8 employees. If you have a passion for delivering outstanding customer service and are motivated to work in a growing international business, we encourage you to apply.

About the Role

  • Manage customer feedback and reviews to ensure high levels of customer satisfaction
  • Oversee registration operations to ensure timely acquisition and registration of vehicles
  • Own the post-sale and post-delivery experience for our customers
  • Successfully lead a team of 7-8 employees to achieve exceptional customer service
  • Act as an escalation point for the team and resolve issues in a timely manner
  • Collaborate with key stakeholders to improve our service and drive business growth

What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.



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