Customer Delivery Operations Manager
2 days ago
At Cars24, we're committed to delivering exceptional customer experiences. As a Customer Delivery Operations Manager, you'll play a crucial role in ensuring our customers receive their vehicles in a timely and hassle-free manner.
Key Responsibilities:
- Manage customer feedback and reviews to identify areas for improvement
- Oversee day-to-day logistics operations to achieve the highest levels of customer service
- Ensure cars are acquired and registered in a timely manner
- Own the post-sale and post-delivery experience for our customers
- Lead a team of 7-8 employees to achieve business objectives
- Act as an escalation point for the team and resolve issues promptly
- Collaborate with key stakeholders to improve our service
About the Role:
Cars24 is a global used vehicle e-commerce platform with a presence in India, Australia, Dubai, and Saudi Arabia. We're looking for a motivated and passionate individual to join our team and contribute to our growth.
What You'll Need:
- Proven experience in logistics and customer service
- Strong leadership and communication skills
- Ability to work collaboratively with cross-functional teams
- Passion for delivering exceptional customer experiences
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