Customer Delivery Operations Manager

2 days ago


Laverton North, Victoria, Australia Cars24 Full time

At Cars24, we're committed to delivering exceptional customer experiences. As a Customer Delivery Operations Manager, you'll play a crucial role in ensuring our customers receive their vehicles in a timely and hassle-free manner.

Key Responsibilities:

  • Manage customer feedback and reviews to identify areas for improvement
  • Oversee day-to-day logistics operations to achieve the highest levels of customer service
  • Ensure cars are acquired and registered in a timely manner
  • Own the post-sale and post-delivery experience for our customers
  • Lead a team of 7-8 employees to achieve business objectives
  • Act as an escalation point for the team and resolve issues promptly
  • Collaborate with key stakeholders to improve our service

About the Role:

Cars24 is a global used vehicle e-commerce platform with a presence in India, Australia, Dubai, and Saudi Arabia. We're looking for a motivated and passionate individual to join our team and contribute to our growth.

What You'll Need:

  • Proven experience in logistics and customer service
  • Strong leadership and communication skills
  • Ability to work collaboratively with cross-functional teams
  • Passion for delivering exceptional customer experiences


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