Customer Service Representative

2 months ago

Sydney, New South Wales, Australia Hearing Australia Full time

Job Summary

Hearing Australia is seeking a highly skilled and compassionate Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to clients of all backgrounds, ensuring their needs are met and exceeded.

Key Responsibilities

  • Greet clients, attend to all counter and telephone enquiries, and provide timely and effective solutions to their queries.
  • Cover reception and undertake general administration duties, including booking client appointments, processing claims, data entry, and monthly reports.
  • Liaise extensively with clients, including children and adults with complex needs, as well as clients from multicultural and Aboriginal and Torres Strait Islander backgrounds.
  • Perform minor hearing aid repairs and troubleshooting, and assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice, and demonstrating the use of hearing aids.

Requirements

  • Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
  • Intermediate/advanced level computer literacy and some exposure or working knowledge of iPad applications.
  • A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.

What Matters Most

We believe that our people are the key to delivering exceptional hearing solutions for anyone, anytime, anywhere. As a Customer Service Officer, you will be part of a team that is passionate about making a difference in the lives of our clients. If you share our vision and values, we encourage you to apply for this exciting opportunity.

Why Hearing Australia?

Hearing Australia is a trusted leader in our field, committed to delivering the best hearing solutions for anyone, anytime, anywhere. We offer a range of benefits, including an attractive hourly rate, flexible work arrangements, and opportunities for professional growth and development.

Equal Opportunity Employer

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity, and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment.

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