Building Long-Lasting Client Relationships

3 days ago

Melbourne, Victoria, Australia beBeeCustomerRelationship Full time $60,000 - $90,000
Job Title: Customer Relation Officer

This role involves establishing and maintaining strong relationships with clients to ensure exceptional customer experiences.

Duties and Responsibilities:
  • Monitor CSI performance to maintain high customer satisfaction levels.
  • Manage databases to track customer interactions and preferences.
  • Oversee the Mercedes me Connect program to ensure seamless customer experience.

This position requires effective communication skills, conflict resolution abilities, and proficiency in IT systems such as UNITS DMS or Salesforce CRM.

As a team player, you must be reliable, accountable, and committed to delivering outstanding results.

You will interact with various stakeholders, including sales, service, finance, marketing, and administration department staff, as well as senior management and external partners.

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