Building Long-Term Client Relationships

3 days ago

Melbourne, Victoria, Australia beBeeCryptocurrency Full time $90,000 - $120,000
Client Success Professional

We are seeking a motivated and client-focused individual to support our global client base by ensuring seamless transactions, solving problems, and building lasting relationships.

Key Responsibilities:
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with Senior Professionals, Associates, and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure a seamless experience.
  • Handle and resolve unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering a 5-star service across all touchpoints.
  • Build long-term relationships with clients, fostering trust and satisfaction.
Requirements:
  • Excellent communication skills in written and verbal English.
  • Strong problem-solving and analytical skills with attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Empathy, patience, and a client-focused mindset.
  • Proficiency with customer support tools such as Zoom Phone, Intercom, Slack, Asana, and Salesforce is preferred (training provided).
  • Modest understanding of cryptocurrency markets and infrastructure is preferred but not mandatory.
Preferred Skills/Qualifications:
  • Prior experience in client-facing roles or customer support.
  • Bachelor's degree in business or equivalent experience.
  • A positive attitude and flexibility to adapt to evolving business needs.

Join Our Team and play a key role in shaping the future of cryptocurrency

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