Customer Service Coordinator
7 days ago
This is an exciting opportunity to make a real difference in the lives of others.
About the RoleThe Scheduling & Administration Advisor is responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers receive the right care at the right time.
About UsWe provide in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.
Key Responsibilities- Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellations
- Preparing and transmitting schedules for customer services to Community Support Professionals
- Arranging replacement staff to cover planned or unplanned absences and shift changes
- Providing coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they support
- Verifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely manner
To be successful in this role, you will need:
- Demonstrated high level verbal and written communication skills
- Confident in the use of Microsoft products
- Proven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skills
- Ability to contribute positively to a high performing team
- Excellent time management and organisational skills
- Experience using AlayaCare (desired)
- A current NDIS Worker Screening Clearance (Yellow Card)
- A current Open C Class Drivers Licence
- Knowledge of Aged Care & NDIS standards
- Previous scheduling experience in the disability or aged care sectors
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