Consumer Engagement Specialist

2 weeks ago

Mackay, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
\Job Title: Consumer Feedback Coordinator\

The role of a Consumer Feedback Coordinator is crucial in ensuring that consumer feedback is effectively managed and used to improve the quality of services provided.

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The successful candidate will be responsible for acknowledging and managing responses to feedback, maintaining confidentiality and privacy of all personal health and feedback information.

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This position plays a vital role in fostering an open and transparent environment, where consumers feel valued and empowered to share their experiences.

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The Clinical Excellence Unit is seeking an individual who possesses exceptional customer service skills and is able to work collaboratively with staff to ensure seamless delivery of services.

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The ideal candidate will have strong communication and interpersonal skills, be able to manage competing priorities, and demonstrate a commitment to providing high-quality services.

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  • Proven experience in customer service or a related field \
  • Strong communication and interpersonal skills \
  • Ability to work independently and as part of a team \
  • Highly organized and able to manage competing priorities \
  • Excellent written and verbal communication skills \
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Mackay Hospital and Health Service provides a range of healthcare services across regional, community, and rural settings. We are committed to delivering high-quality care and improving patient outcomes through continuous improvement and innovation.

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  • Competitive remuneration package \
  • Opportunities for career development and professional growth \
  • A supportive and inclusive work environment \
  • Access to training and education programs \
  • Recognition and reward for outstanding performance \
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We are committed to attracting and retaining talented individuals who share our values of respect, compassion, and excellence. If you are passionate about delivering high-quality services and making a difference in the lives of our patients and communities, we encourage you to apply for this exciting opportunity.

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