Senior Equipment Specialist

2 weeks ago

Mackay, Queensland, Australia beBeeCustomerSupport Full time $98,765 - $123,456
Product Support Specialist">

Sandvik Mining and Rock Solutions is a global leader in delivering comprehensive equipment, tools, parts, services, and technical solutions tailored to the mining and infrastructure industries.

Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component manufacturing. Sustainability is integral to our growth and our customers' success.

We are committed to embedding sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions.

The role of Product Support Specialist is crucial in achieving this goal. As a representative of Sandvik, you will engage with various tiers within the customer organization to enhance the functionality and reliability of equipment while being conscious of costs.

Key responsibilities include:

  • Managing Service Support to accomplish business goals and objectives
  • Managing daily requirements and engaging relevant departments to provide high-level customer service satisfaction
  • Enhancing existing Site Service by providing input into strategic plans for continued business expansion
  • Facilitating coaching and mentoring of site technical staff
  • Assisting in root cause failure analysis
  • Functioning as first-line support for helpdesk issues and technical support in Sales Area
  • Identifying and supporting continuous improvement initiatives
  • Bulletin Administration and Support
  • Assisting Planning department in maintenance strategy development optimization

Required skills and qualifications include:

  • Heavy Duty Mechanical trade qualification as a minimum requirement
  • Current driver's license and ability to work away from home on FIFO roster
  • Knowledge and experience with Sandvik equipment, as well as training and experience with maintenance and fault finding
  • High level of initiative, drive, and determination to achieve customer satisfaction targets
  • Understanding of Mine Health and Safety Regulations

Benefits include:

  • Generous Superannuation contributions above industry standard
  • Comprehensive Employee Benefits Program including salary sacrifice options and Length of Service Recognition program
  • Employee Referral program earning up to $5,000 per successful referral
  • Company-wide Bonus scheme to reward hard work and dedication
  • Company-funded paid parental leave with superannuation contributions during leave period
  • Extensive training opportunities from internal programs to external studies
  • Sandvik Wellness Program to support and enhance health and wellbeing
  • Ongoing development opportunities with extensive internal and external training
  • Flexible working arrangements with flexible start and finish times

Other benefits include:

  • Proudly recognized as a Work180 Endorsed Employer for Women
  • Recognized as a Silver Status for Sandvik's Health and Wellbeing Program through WorkSafe QLD Be Recognised Program

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