Lead Complaints Management Specialist

Leading a Team for Effective Complaints ResolutionThe position of Manager, Statewide Complaints Management Oversight Unit, is available at the Department of Health.The team you will lead provides a centralised point for managing and overseeing complaints across the department. Your role will involve ensuring that complaints are handled in a timely,...

Role OverviewThe Statewide Complaints Management Oversight Unit provides a centralised point for managing and overseeing complaints across the Department of Health.We are seeking a strategic and values-driven leader to oversee complaints management and drive organisational excellence.

Role OverviewWe are seeking a Senior Complaints Resolution Specialist to join our team. The role involves resolving complaints in a timely and effective manner using various techniques such as investigations, facilitated discussions, meetings, or site visits.The successful candidate will have a strong focus on customer outcomes and be able to liaise with...

**Job Opportunity: Strategic Leader for Complaints Management**We are seeking an experienced leader to oversee the management of complaints across the department. This role requires a strong understanding of strategic oversight and compassionate leadership.**Key Responsibilities:**Lead a team responsible for ensuring complaints are handled in a timely,...

Complaints ManagerWe oversee the governance of significant complaints and concerns across various departments. Our team is committed to developing a strong culture around complaints management, enhancing the overall performance of the healthcare system.We provide independent oversight, triage, assessment, and review of referred complaints, focusing on...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers and members of the public.The unit...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

The Team:The Statewide Complaints Management Oversight Unit (SCMOU) provides a centralised point for the management and oversight of the complaints process, adding value to the operations of the Department of Health (DoH) by supporting the effective management of concerns and complaints raised by employees, patients, carers, and members of the public.The...

Job Title:Aps6 Senior Complaints OfficerJob Description:The Aged Care Quality and Safety Commission has exciting opportunities for a senior complaints officer.Work with complainants, people receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution.Analyse and interpret information presented to you...