Commercial Performance Director

3 weeks ago

Sydney, New South Wales, Australia Accor Full time

Company Overview

Accor is a global hospitality leader with a diverse portfolio of brands, operating in 110 countries and boasting over 5,000 hotels and 10,000 restaurants and bars. The group's integrated hotel ecosystem is one of the most diversified in the industry, encompassing luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services, and co-working spaces.

Job Summary

We are seeking a highly skilled Commercial Performance Manager to support the Director Commercial Australia in driving hotel performance and achieving key commercial KPIs. The successful candidate will manage a portfolio of hotels, assist Operational leaders, and help develop commercial skills with our hotel teams. Key responsibilities include leading hotel pre-opening projects in collaboration with Sales, Marketing, Distribution, Revenue, and Communication teams, analysing results, proposing improvements, and ensuring the effective use of Accor tools and processes.

Key Responsibilities

  • Implementing the strategic direction from the Accor Pacific Office, MEA APAC, and Central Offices
  • Supporting hotels in building robust budgets, creating business and channel plans that drive above-market performance
  • Collaborating with Operational leaders and in hotel commercial teams to leverage and activate commercial initiatives
  • Analysing commercial performance and providing recommendations to enhance performance across a range of channels and systems
  • Supporting training, coaching, and talent development of hotel commercial teams
  • Onboarding new hotels and overseeing the development of appropriate commercial plans, including pre-opening and hotel business plans
  • Supporting key supplier relationships, assisting in managing major precinct tenders, and supporting new business opportunities with existing and potential clients across the region
  • Providing in-depth market knowledge across geographies to support properties in maximising commercial opportunities

Requirements

  • Bachelor of Business (preferred)
  • 5+ years' experience in Revenue Management or senior Sales & Marketing role
  • Knowledge of Hotel Operations and Distribution
  • Knowledge of Accor systems and tools desirable
  • Proficiency in reporting tools (Tableau) and Microsoft Office (Excel, PowerPoint)
  • Strong project management skills
  • Ability to manage multiple stakeholders effectively

Additional Information

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

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