Customer Service Representative

3 weeks ago


Sydney, New South Wales, Australia Ivory Group Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Ivory Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Respond to customer enquiries in a timely and professional manner
  • Manage inbound and outbound calls, emails, and webchats
  • Administrate transactions on behalf of customers
  • Provide training and support to new team members

Requirements

  • Minimum 2 years' experience in a contact centre and customer service
  • Experience in responding to emails and webchats
  • Intermediate experience in Microsoft Excel and spreadsheet tasks
  • Exceptional level of customer service & communications skills

About the Company

Ivory Group is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

What We Offer

  • Competitive hourly rate + superannuation
  • Training and mentorship provided to ensure strong foundation
  • Convenient location, close to public transport

How to Apply

Click "Apply for this job" to submit your application. We look forward to hearing from you.



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