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Claims Advisor

2 months ago

Perth, Western Australia Vero Insurance Full time
Job Title: Claims Advisor

At Vero Insurance, we're seeking a skilled Claims Advisor to join our team. As a Claims Advisor, you'll play a crucial role in providing exceptional customer service and driving positive outcomes for our customers.

Key Responsibilities:
  • Conduct comprehensive assessments of claims to ensure accurate and timely resolution.
  • Ensure compliance with legislative requirements and regulatory frameworks.
  • Develop and implement cost-effective solutions to resolve claims efficiently.
  • Facilitate early access to suitable rehabilitation, enabling injured claimants to achieve the best possible recovery.
  • Provide top-notch customer service, building rapport and conveying complex information to various stakeholders.
Requirements:
  • Previous experience in Workers Compensation claims, with a proven track record of delivering results.
  • Empathy and compassion for customers, understanding their unique situations.
  • Excellent verbal communication skills, enabling effective negotiation and collaboration with stakeholders.
  • Strong administrative and written skills, managing all aspects of each claim within the framework of State legislation.
  • A strong commitment to exceeding customer expectations and a high degree of integrity in all interactions.
What We Offer:
  • Employee discounts and rewards, including exclusive offers on major retailers and Suncorp brands.
  • Study support, encouraging external learning and career development.
  • Parental leave, offering 20 weeks of leave for primary carers.
  • Wellness initiatives, promoting employees' health and financial wellbeing.

At Vero Insurance, we value our employees' unique experiences and diverse workforce. We're committed to building futures and protecting what matters. If you're passionate about providing exceptional customer service and driving positive outcomes, we invite you to join our team as a Claims Advisor.